We are a pharmacy that are offering personalised medicines and delivery straight to your door. We are contracted and regulated by the NHS like any other pharmacy.

As our pharmacy is located on a “distance selling premises” we have to comply with NHS regulations.
This means we provide:

1. uninterrupted provision of NHS services during our opening hours to persons requesting NHS services anywhere in England.
2. the safe and effective provision of NHS services without face to face contact between any person (or their representative) and the pharmacist on our premises or any member of staff either on or in the vicinity of the premises. Please look at our patient information leaflet or request a call back for any further informations

Your GP or pharmacist will be able to tell you if your surgery offers this service. it can be used for all prescriptions except private and vet prescriptions.

For your prescription medication we would expect your medication to reach your doorstep within a week of you requesting it through us or your surgery.

We would text you when it is ready.

We would also expect your goods to be delivered to you within a similar timeframe of them being purchased in our store.

All pharmacy medicines are non-refundable due to health and safety unless they are faulty or damaged. Other goods/items can be returned but must be intact and unused unless they are faulty or damaged.

Return refunds will take up to 28 days to clear. Call or message us to arrange a suitable pick up of your goods.

We do provide a tailor made bespoke service for care homes. We are happy to talk to carers and care home managers and owners about a fully comprehensive service that we provide, please contact us or call us on 01784613239

Customers and their carers often ask for a dossette system when they are on a high number of medications. They can often help remind and reassure patients and their carers that they are taking their medication correctly and safely.

The best way is to return them to your local pharmacy for free. Try to keep them in original packaging and notify the pharmacy if they contain any sharps of controlled medication. Do not flush or bin them as this can be hazardous. Please call us on 01784613239 to arrange an appointment to return medication or for us to supply packaging to return them.