Terms & Conditions

The legal basis of the service


“You or yours” refers to yourself who has submitted your personal information on this website agreeing to use the pharmacy only medication questionnaire service (“consultation”), nomination to the pharmacy and/or purchases on theeasypharmacy.co.uk.

“We or our” refers to Easy Care Services Ltd, incorporated in England and Wales with registered number 5326877 whose registered office is at Unit 11 Littleton House, Littleton Rd, Ashford, TW15 1UU

“Website” means the linked pages of theeasypharmacy.co.uk that allow general purchases, nomination for dispensing of NHS prescriptions and online consultation questions to be performed for the purpose of providing and supplying “Pharmacy Only” medication.


You declare you wish purchase items through theeasypharmacy.co.uk and register your nomination for dispensing of NHS prescriptions.

You undertake that all information provided by you is correct and true.

Medication is provided in accordance with information you provide to our pharmacists through assessments on the website and by secure messaging, email, SMS and by telephone. We therefore take no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.

You agree to inform your GP about medication supplied and advice given to you through the website. Please let us know if we can do this for you.

We are not liable for damages which arise from your failure to inform your GP or other healthcare professional about treatment you receive from the website.

Failure to follow advice given on the website makes us not liable for any damages you may incur, medically or otherwise.

The advice that the website does not replace your GP and that you should consult with your GP and other healthcare professionals when you are advised and as need arises.

You must always carefully read product packaging and patient information leaflets and labels supplied with your medication.

If you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions or you do not fully understand the advice or information given to you on the website please contact us immediately.

If your medicine appears to be damaged or wrongly dispensed or delivery is delayed you agree to contact the dispensing pharmacy (Easy Pharmacy) to seek advice and replacement as required.

NHS and private prescriptions issued in your name from your doctor, dentist or similar, are sent by you / on your behalf to our pharmacy for a pharmacist to dispense the medication specified and post it to you at the delivery address you provide. Please note you are responsible for paying the pharmacy for dispensing if not exempt (specific to the case of NHS prescriptions) and supply of medication and agree we will make a disbursement on your behalf to cover this cost.

Pharmacy only medicines are provided entirely at the pharmacist’s discretion. We cannot guarantee a consultation with a pharmacist on the theeasypharmacy.co.uk website will result in a pharmacy only medication being provided.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

You give your consent for information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Easy Pharmacy employees and pharmacists for the purpose of conducting a medicinal suitability consultation(s). This information may be exchanged electronically for the provisions of the service.

All services provided by this Website provided on a ‘best endeavours’ basis. Consultations made electronically from this Website will be forwarded to a pharmacist as soon as possible. A time of arrival cannot be guaranteed or a time given at all.

We are not responsible for failure of third party companies’ inability to deliver medicines to the correct address or within any particular time or date. You are responsible for receiving packages containing medicines but confirmation of delivery from provided postal delivery service / courier used by means of scan tracking, signature, GPS or alike, resulting from receipt by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines.

You are responsible for providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information.

Payments are processed by STRIPE on a ‘single payment authority’ basis, not allowing for further payments, but allowing refunds to your payment card if necessary.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998 and the EU GDPR directive.

We (Easy Pharmacy) shall not be liable for any losses or claims arising directly or indirectly from use of this website or its services except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of the pharmacy, its directors or employees.

Your use of this website is governed by English Law and subject to the exclusive jurisdiction of the English courts.

Easy Pharmacy has taken care in the preparation of the content of this website. To the fullest extent permitted by the law we disclaim all warranties of any kind with respect to the content of this website.